Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Sales Junction is a web-based CRM application designed to satisfy the expectations of small businesses. It may be used to enhance lead conversions as well as to eliminate mistakes and inconsistencies in client data. Because it does not require any on-site installs, Sales Junction is an ideal online solution for budget IT workers. Simply put, it keeps the teams and groups organized and productive.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
It is simple to use, adaptable, and intuitive. Sales Junction has become easier to use and modify with time, and the support is just fantastic. They are timely, polite, and receptive to program improvement recommendations.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Real people providing real support. Support is available via email and over the phone. Other help options include online case submission, knowledge base and video tutorials.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
SalesJunction provides web-based sales force automation (SFA) and customer relationship management (CRM) to small and midsize businesses with sales and customer support teams. It is designed to help special food providers, realtors, architects, creative companies, attorneys, consultants, contractors, hotels, developers, distributors, manufacturers, service providers and also for many other startup businesses.

Ease of Use

3.7
4.5

Support

3.8
4.7

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison