Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Streak's customizable workflows allow you to track multiple activities (such as sales, hiring, and project management), as well as manage distinct client profiles by organizing all of their essential contact information, personal characteristics, and related information. Streak also provides a variety of other features to help you be more efficient, such as mail merge, email tracking, and pre-written templates. You can also assign tasks, create reminders, and share pipelines to help your organization collaborate.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
The Streak platform is fully based in Gmail and seems to be a sophisticated spreadsheet. When you read an email, you can see both your pipeline and processes. Because you don't have to move between windows and logins, this saves users a lot of time. Streak CRM is designed to support sales, customer service, and project management teams. It may, however, be fully adapted to your specific business situation. The pipelines are completely configurable, allowing you to design your own stages and fields. Colors, custom fields, and stages may also be used to adapt project management and workflows to your business operations.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Streak CRM provides its users with Streak University, where you can find a range of informative videos to find the solution to your issues. You can get advice or answers from Streak’s team on troubleshooting, integrations, pipelines questions and more. You can leave your question on their forum or simply read the FAQs section. Besides, you can fill in the contact form and connect with the support team of Streak company.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Streak is a lightweight CRM that is suited for start-ups, small/medium enterprises, and smaller teams within commercial/enterprise companies.

Ease of Use

3.7
4.4

Support

3.8
4.4

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison