Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
SuiteCRM is an open source CRM developed and maintained by SalesAgility, a CRM developer that offers consulting, migration, and support services. It can be installed on a local computer or in the cloud. As an open-source platform, SuiteCRM can be tailored to meet the needs of companies in every sector. Users can use SuiteCRM to build business process models and flexible, automated behavior that can be activated at any time. Users can also generate templated customer quotes, monitor pricing strategies, keep track of contract renewals, and model sales pipelines. You can customize the solution to your exact specifications. The only limitation is your imagination and your level of technical expertise.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
The foundational platform is dated and clunky to use, but most of the layout is customizable even without coding. When you first log into SuiteCRM, you'll see a default dashboard with various modules, including a call log, meetings, openings, accounts, leads, and more. With a few clicks, you can switch these modules around and add new ones; each will display information based on your current data. SuiteCRM comes with several plugins and extensions that make it reasonably simple to integrate with other applications. As far as developing the software into your own unique modules and layout, the ease will depend on your level of expertise.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
SuiteCRM is free to download and use, but businesses must pay for support. Support plans begin at £1500 for up to 15 hours of support. For free support, there is a community forum, webinars, guides, and technical documentation.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
SuiteCRM is an open source CRM platform that is best for large companies with an in-house developer or tech team. Though the CRM does offer support packages, they're expensive and come with limited hours. Many users see SuiteCRM as a high-quality, low-cost alternative to common CRM vendors such as Salesforce, Microsoft Dynamics, and Oracle.

Ease of Use

3.7
4.2

Support

3.8
3.5

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison