Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Talisma is a large, enterprise-level CRM solution known as the “Salesforce of higher education.” The software can be tailor-made for your business and offers unique, customized versions for many verticals, from manufacturing to hospitality and beyond. Talisma includes both onsite and cloud-based solutions. It operates like most CRMs with contact management, sales management, and marketing features. The difference is in its advanced capabilities, which include AI and detailed reporting.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Talisma is a fully customized solution, so the end product is built around your needs. This translates into easier navigation, as you don’t have to weed through a lot of options you don’t need. However, Talisma is an enterprise-level CRM and the wide breadth of features may take time to learn. Training is necessary to implement Talisma. You can choose from cloud-based or onsite deployment. The onsite option still gives access to new releases and upgrades of Talisma software. However, this requires ongoing maintenance. The cloud-based system’s updates are virtually instantaneous. Users also report lags with the onsite software suite.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Talisma Service enables enterprises to integrate front-office and back-office customer service across the Omnichannel platform to improve customer experience.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Talisma CRM helps companies in the Banking, Insurance, Financial Services, Mutual Funds, ITES, Travel & Hospitality, Manufacturing & Retail Sector.

Ease of Use

3.7
2.7

Support

3.8
3.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison