Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
TeamWave is part of a growing number of CRM systems that strive to do more. It combines CRM with HR and project management for an end-to-end software solution. This sophisticated platform can handle critical business processes, such as marketing and sales automation, scheduling, billing, and more. The client portal lets customers and staff collaborate on projects. Meanwhile, the HR features provide streamlined employee management, time tracking, and online staff directories.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
You can use TeamWave without training or any prior experience with CRM. The UI flows effortlessly and has a simple layout that’s reminiscent of Google’s design principles. The CRM’s functionality is built around activity-based selling. Dashboards and easy reporting let you keep your finger on the real-time pulse of your business. You can correct course to keep sales on track. Plus, you can build a repeatable sales process through sales workflows and task management.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
It has a rich knowledge base. The CRM is both web-based and mobile-based, letting you and staff work on the go. It also integrates with many popular applications, such as Quickbooks and Google Workspace.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
It's best for creative agencies, Retail, Digital marketing agencies, Financial services, manufacturing & services.

Ease of Use

3.7
4.5

Support

3.8
4

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison