Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Teamwork CRM is a cloud-based system that creates a unified portal for sales, marketing, and business operations. You can use it to create and automate workflows, turn over projects quicker, and manage clients from start to finish. The system is simple, yet powerful enough to manage dozens of projects at once. As the name suggests, this CRM is enhanced with collaboration tools for both teams and clients.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
Teamwork CRM adapts to your business model, providing custom views, custom data sorting, custom pipelines and fields. You can also turn company data into eye-catching graphics, from sales stats to your task completion rates. Kanban, Agile, and Waterfall workflows are all available. Plus, it’s easy to navigate the platform. You can remove the apps you don’t need, and activate the ones you do. That way you don’t get bogged down with alerts, options, and processes not relevant to your day-to-day workflow. You can work with as much (or as little) complexity as you need. The company also issues frequent updates and improvements, addressing user complaints. If you’re looking for an easy and adaptable CRM with a responsive customer support team, Teamwork CRM is a good option. As for potential hiccups, Teamwork CRM encourages users to integrate with its own product line. As such, it doesn’t offer a lot of native integrations for other products, and many big names are missing from its lineup. However, it does connect with Zapier and other third-party integration platforms.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
You can get support from Teamwork CRM via chat, informative webinars, and documentation.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Manage your sales pipelines for optimum success. Teamwork CRM can help you organize your process, manage your pipeline, report on what matters and grow the bottom line - across all sales functions.

Ease of Use

3.7
4.4

Support

3.8
4.8

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison