Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Vendasta is a digital solutions platform that links agencies and software providers to local businesses in need of their services. It provides a marketplace of rebrandable products to agencies and uses big data, automation, and intent-mining to discover hot prospects. Vendasta transforms salespeople into local digital marketing gurus, giving them the ability to show local businesses how they're doing and how they can improve. Vendasta is a white-label reputation management service for organizations that helps them manage reviews, monitor consumer feedback, and respond to reviews. Review monitoring, local business listings, social activity tracking, mentions, and sentiment analysis are all important aspects.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
AI technology makes Vendasta more intuitive and easy to use. By employing artificial intelligence technology, teams using Vendasta may monitor internet reviews, uncover trending terms, study specific reviews, and compare regions to acquire insights regarding brand sentiment. The platform allows businesses to display client testimonials on their websites, personalize the widget to match their brand, and embed the widget across many websites to showcase reviews.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
Vendasta offers a robust library with informative courses and videos to help you become a marketing expert. There is a FAQ section to answer various questions and articles to better understand its product and services. Besides, Vendasta provides its users with Sales & Marketing Tools, Sales & Success Center, Partner, and Vendor Center.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
Vendasta is only available through channel partners such as agencies, media firms, financial institutions, telecommunications companies, independent software vendors (ISVs), and others. Their end-to-end platform and marketplace are closely integrated into an SMB-focused operating system, allowing for a single sign-on to their digital products and analytics. Vendasta works with over 50,000 channel partners, who in turn work with over five million SMBs globally.

Ease of Use

3.7
4.2

Support

3.8
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison