Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
VipeCloud's user-friendly software, which includes email marketing, marketing automation, and a sales CRM, will significantly speed team development and improve sales processes. Task management, lead scoring, email marketing, document storage, social media connections, and mobile access are all important aspects. VipeCloud's marketing package, which includes workflow automation and lead scoring, assists sales teams in prioritizing the most promising prospects. Users may send and track emails, set up and automate outreach programs, manage and segment contact lists, and link email marketing to website visitor behavior.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
VipeCloud is easy to use, and free training is provided for Pro plans and above. To be sure, many firms don't require much support because the procedure is delightfully easy. The user interface is a little dated and unimaginative, but it couldn't be simpler to use. Integration with your email allows many sales representatives to work directly from their inbox. Even inexperienced users can easily add new contacts, schedule tasks, and generate opportunities. The CRM is never an obstacle to your progress. It may be configured to function the way you do, with configurable pipelines, workflows, fields, and other features. The only drawback is that as you gain flexibility, you pay more.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
With VipeCloud you’ll get 24/7 support, help center with a variety of answers including videos. You can easily write an email or call a support team. All data is available in the website footer.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
VipeCloud is a cloud-based sales and marketing customer relationship management (CRM) system designed for small and midsize businesses in a variety of industries. It enables organizations to stretch marketing and sales budgets farther. Consolidating your "stack" into a single system will increase your company's efficiency, flexibility, and ability to develop faster.

Ease of Use

3.7
4.5

Support

3.8
4.9

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison