Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
webCRM is designed to be a simple, sales-enhancement tool. According to their annual customer survey, webCRM can increase sales by 70 percent. The platform makes you the expert on your customers, gathering information from sales, marketing, service, and your website. It also eliminates a lot of data entry, allowing agents to focus on relationships vs. paperwork. You get features for all customer-facing departments, plus analytics. webCRM also handles several languages and currencies.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
webCRM keeps information visual and relevant. The dashboard can be customized to show the information you need most--whether that’s marketing KPIs or monthly revenue or the number of closed service tickets. Every department benefits from timelines, graphs, and other visuals which let you know where you stand with just a glance. Best of all, information doesn’t end up siloed between departments.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
We differentiate ourselves by offering continuity of service, from the initial enquiry, through evaluation and post sales support. This ensures that our account managers understand our customers business and provide the correct and most efficient solution. webCRM is about maintaining and retaining our customers. We can only do this if their systems provide a significant return on their investment.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
webCRM keeps things simple and intuitive. The UI is straightforward and you get just the right amount of features for a small to midsize business. The platform is comprehensive with tools for sales, marketing, and customer service. Plus, it accommodates multinational companies, with multiple languages and currencies available.

Ease of Use

3.7
4.4

Support

3.8
4.8

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

Still have some doubts?