Overview

Bitrix24 is a full-featured CRM platform with a free version for unlimited users. It offers an extensive set of tools for sales, service, and marketing. As such, Bitrix24 can feel large and unwieldy to use--the interface is crowded with features. This presents a steep learning curve, and training will be necessary. However, few vendors offer such a full sweep of CRM features at such a great price.
Zendesk Sell in an out-of-the-box sales CRM. It's focused on delivering powerful functionality for sales teams in an easy-to-use platform. Advanced reporting is another benefit of Zendesk Sell. It is one of the pricier solutions on the market, especially considering you'll need a separate subscription for their CRM and customer service software. But if you're looking for a great sales tool that employees enjoy using and derive an immediate benefit from--Zendesk Sell is a great option.

Ease of use

Bitrix24 specializes in team management. After creating an account, you can invite your staff to the platform, assign tasks and see each other's progress on a multifunctional dashboard. The dashboard and overall layout of the CRM can be confusing, however. One of the particular design failings is you cannot remove options--you can only add more, creating a crowded UI.
An experienced CRM user will find Zendesk similar to other customer management solutions. The dashboard has easy navigation (with buttons at the top of the screen) and customizable blocks of information. The intuitive calendar enables you to plan your schedule and follow up the interactions. As for reporting tools, they help you understand your current situation and define what needs improvement. By tracking the progress of the sales process, you can see how much time you spend for each client, what your success rate is, and which sales strategies are the most effective. Concerning customer management, Zendesk helps you better identify prospects and adjust your strategy according to their needs. It also allows you to segment your clients into three categories: contacts, leads, and deals. Every profile includes basic information such as name, phone number, email, and link to a social media account. You have ample space to add additional details in the notes section.

Support

The Bitrix24 knowledge database is extensive, and you can answer most of your questions there. The articles are divided by topics and creation date, so it is easy to navigate. The blog also provides valuable insights on getting the most out of Bitrix24. Bitrix24 even has its own YouTube channel with tutorials on CRM use. Training courses for developers and administrators are available. And if you still can't find an answer to your questions, they offer email support.
If responsive customer support is a must, Zendesk Sell is probably not the best fit. Unfortunately, Zendesk does not provide email or phone support (except for the Elite version). For general information, there is a Help Center with articles on various topics. In addition, you may attend webinars and ask your questions there.

Who is it for?

Bitrix24 offers a rich feature set that can meet the needs of businesses of every size and industry. However, smaller organizations may find themselves overwhelmed by too many features. You can make use of the free version or set up a free trial of their paid plans to see if it's the right fit for you.
The Sell Team Plan is affordable at US$19/ user/month. However, it's capped at three users and offers basic functionality. If you need more seats and features, Zendesk Sell can be pretty costly. As such, many medium and large-sized businesses use Zendesk to give their sales teams one of the easiest and most powerful platforms on the market. However, the subscription fees and the need to purchase additional software for marketing and service places Zendesk Sell out of reach for most small businesses.

Ease of Use

3.7
4.3

Support

3.8
4.2

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison