Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Copper CRM is designed to work in perfect sync with the Google suite of office tools. You can expect effortless integration between Google and Copper, along with an interface that mimics Google's design principles. Onboarding is easy, and much of this CRM's functionality can be accessed right out of your Gmail account. Users can also relax knowing Copper CRM has passed Google's rigorous standards for security and functionality.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
Copper CRM gained popularity for its high performance, top-level security, and easy integration with Google. It lacks some advanced features and instead focuses on usability, Google integrations, and sales features. Copper CRM has enough functionality to manage your leads, interact with them, and control your tasks, events, and opportunities. You can connect to your Gmail to import your data and contacts. In addition, you can use Google forms to pull in data from other sources, like your website. As for reporting tools, you can track your sales and revenues, set goals for your team, and analyze missed opportunities. The mobile version lets you conduct business from anywhere.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Customer support is provided via email with a 24-hour response time. Copper's Help Center contains articles, a search feature, videos, and webinars. You'll be able to learn the basics of navigating the platform there. Copper also provides a community forum.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
For Google-based businesses, Copper CRM is one of the best choices in terms of integration, functionality, and price. With a choice of three subscriptions, it can meet the needs of small to medium-sized sales teams. So, if your success strategy relies on leveraging Google products, Copper CRM will help you get the most out of them by providing a seamless platform for integration.

Ease of Use

4.6
4.5

Support

4.5
4.3

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison