Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Daylite CRM is specifically designed for Apple users. If your business is standardized on the Apple product suite, Daylite can work wonders for your productivity and profitability. It offers standard CRM features for sales and marketing, plus some unique functions not found elsewhere. For example, Daylite integrates with Siri for a hands-free CRM experience. It also offers project management. Built for teams of up to 100 users, subscription plans begin at $US 24/user/month.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
If you work in the professional services industry, managing a vast array of projects and tools is one of your biggest challenges. Daylite creates a fully customizable platform that integrates with all your other tools. It eliminates the need for several disparate apps, such as project management, calendar, word processing, and note-taking apps. You can also manage (versus juggle) several clients and projects from a single login. Daylite CRM leverages the existing power of your Mac-based tools to give you an affordable CRM that is user-friendly too. The software integrates seamlessly with all Apple products and has a look and feel that will be familiar to any Apple user.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
When problems arise, advanced support techniques ensure a speedy response time. We can ensure that your Daylite database runs smoothly and that correct backups are in place to prevent data loss.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Daylite combines powerful functionality with a great price. Unlike other platforms that cast a wide net, Daylite is a niche system. It's specifically designed for Apple products and professional service industries, such as real estate, law, and recruitment. It comes with features for sales and marketing, as well as a strong project management suite.

Ease of Use

4.6
4.4

Support

4.5
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison