Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
EngageBay, situated in India, provides a wide range of features at a reasonable price. It offers marketing, sales, and customer support capabilities and competes with prominent high-end solutions like HubSpot and Salesforce. There isn't much feature that you won't find here, and price starts at US$ 8.99/month. The automation suite is robust, with an unlimited number of custom processes that allow you to automate operations throughout your whole organization. Users evaluate EngageBay's chat support as excellent. Despite the time difference, you will not have difficulty contacting their customer service staff.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
The CRM is swimming in features for sales, service, and marketing. However, EngageBay keeps the UI clean, entertaining, and simple to use. A simple drop-down list allows you to choose between service, marketing, and sales interfaces. This keeps the CRM from being overloaded with options and capabilities. The top navigation tabs clearly indicate the tools and functionalities of each module. Contacts, forms, landing pages, templates, campaigns, and more options are available. The option you choose is determined by the module you are in. Each module, however, contains an activity timetable. This displays every team member's engagement with the client and keeps departments on the same page.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Importantly, the quantity of customer assistance you may get from Engagebay is determined by the plan you select. If you choose the free version of any service, you will essentially be on your own, with access to a variety of resources and information tools that help you. The Engagebay website's product videos, articles, and instructions are quite useful, and there are even upcoming webinars to attend. If you need help with something particular, such as successful marketing segmentation or growing your business needs while relocating to a new country, you can always reach out to the community on LinkedIn and other social media sites.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
EngageBay is a unified company marketing software that combines sales, marketing, and service into a single, full product for growing businesses, startups, and SMBs. It is a powerful platform that allows you to do lead generation, business automation, email marketing, and landing pages all in one location.

Ease of Use

4.6
4.6

Support

4.5
4.9

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison