Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Freshworks offers enterprise-level features at small business prices. The CRM comes with a wide range of tools for sales and marketing. However, you'll need a separate subscription for customer service (Freshdesk). With an AI assistant, rich feature set, and excellent customer support, this platform is one of the highest-rated CRMs on the market.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
This next-generation AI-powered platform provides users with sales and marketing automation tools, chat and telephony, and up to 32 analytical reports. The dashboard summarizes all of your recent activities, including upcoming tasks and appointments. The customization options here are limited; you'll need to switch tabs to see your sales performance and other KPIs. But navigation is simple, and you can quickly jump between deals, contacts, reports, and leads.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Freshworks offer support tickets, knowledge base plus search, and user guides. They also provide chat support, and you can reach them across all the social media platforms.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Freshworks is a great deal for large organizations with extensive sales networks trying to boost their effectiveness. Small companies can also benefit from this CRM, as its basic version offers plenty of functionality for small teams. Plus, the system requires minimal onboarding and can be mastered quickly. Several subscription tiers and add-ons are available. So, while it may be a bit confusing choosing the right subscription, you'll be sure you only pay for what you need.

Ease of Use

4.6
4.5

Support

4.5
4.5

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison