Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Greenrope is a cloud-based software product that offers a single platform for CRM and marketing automation to assist in the alignment of marketing, sales, and operations. Using built-in templates and simple tools, users can construct compelling landing sites and email campaigns. Connect your social network accounts, e-commerce site, event registration, mobile marketing platform, and analytics platform to gain a comprehensive view of each prospect. For organizations migrating from a non-integrated solution, Greenrope provides a credit to cover contract termination fees.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
The system itself is very easy to use and you don't need to have a technical knowledge background to get started. Moreover, the team is all very helpful and is always ready to give different suggestions to suit your needs. It has a neat and easy to use user interface. It does not charge per user unlike other software of the same genre. For improved creativity and conductivity, its dashboards can be customized with different colors, icons and styles. It is an affordable alternative to many software of its nature and is constantly improving with every update.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
As a GreenRope user, you have access to their friendly and professional support team 24 hours a day, 7 days a week. Call them, chat online, email, or use their ticketing system. They are always able to assist you. They take pleasure in their support and strive to provide you with the best in the business. With a GreenRope subscription, you have full access to all Sales, Marketing, and Operations capabilities. At every subscription level, everything is always included.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
GreenRope is a customer relationship management (CRM) solution designed for small business owners in all industries who want to combine their email marketing, sales, social media, event, and project management into a single cloud-based platform.

Ease of Use

4.6
3.8

Support

4.5
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison