Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
If you're in the market for a new CRM, you've likely heard of HubSpot. It's at the top of every top CRM listing and claims over 100,000 users worldwide. Established in 2006, HubSpot trailblazer a new path for sales and marketing called the inbound approach. The inbound approach is all about providing value to your customers at every touchpoint. To this end, HubSpot offers hubs for sales, marketing, and service as well as a free CRM.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
Hubspot is a multifunctional and easy-to-use CRM that keeps all your customer-facing departments in sync. All your customer data is located in one place, making it easy for teams to coordinate. Dashboards keep all your data and work processes visible from a single screen. By integrating with your other tech tools, you can do just about anything from within HubSpot—send invoices, create a WordPress post, or make a hands-free sales call. Despite the extensive functionality, HubSpot keeps things simple with its user-friendly interface.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
HubSpot offers many support channels. Free subscribers can turn to their online knowledge base for tips and troubleshooting advice. You can also look to the vibrant HubSpot Community for user suggestions and support. Paid subscribers can reach support via email, chat, or phone.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
The free CRM is excellent for small businesses and startups who want to manage customer data and streamline office processes. Many users rate HubSpot as the best free platform on the market. The paid hubs provide an extensive range of functionality for sales, marketing, and customer service. You can expect innovative features, extensive knowledge and support, and a user-friendly interface. However, the premium plans are more expensive than most CRM vendors. We recommend a 14-day free trial to let you weigh the pros and cons of a paid subscription. Alternatively, you can sign-up for the free CRM system to get a sense of the platform's performance.

Ease of Use

4.6
4.4

Support

4.5
4.4

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison