Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Infor CRM software allows an organization's sales, marketing, customer service, and support teams to see every customer interaction point. Users may use rich customer profiles and sales productivity tools to find opportunities to optimize the effect of each contact and streamline sales operations. With a broad range of analytics, sales management tools, and proactive alerts, you can drive accurate forecasting, informed decision making, and efficient team and territory management.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
Built on cutting-edge, adaptable technology, Infor can be easily adapted and customized to your specific business needs – whether you want your CRM deployment to be on-premise or hosted in the cloud, Infor CRM can provide access to your data when and where you need it, as Infor CRM also provides a high-quality mobile CRM solution for mobile phones and tablets.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Within the Infor application, there is a module called Customer Service and Support. With the expenses of acquiring new customers being 5-10 times greater than the costs of maintaining existing customers, Infor CRM may have a significant influence on the bottom line by assisting in the development of long-term connections with your customers. CRM combines deep product and technical expertise, significant industry experience, and the entire power of Infor's resources to the goal of making the clients amazingly successful, and Infor CRM presently supports customers in 168 countries.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Infor CRM is a solution for small to medium-sized businesses and departments within bigger corporations. Infor CRM offers dependable, adaptable solutions in over 70 industries.

Ease of Use

4.6
3.7

Support

4.5
3.6

API Access

yes
no

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison