Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Karma was designed for small businesses to manage contacts and unite sales teams in a unique and straightforward manner. KarmaCRM aims to simplify the process of tracking sales leads and agendas by streamlining information into simple tasks. By integrating Karma's CRM platform, businesses may develop processes that will maximize the effectiveness of their sales staff. In useful and adaptable apps, milestones, tasks, assignments, and contacts are clearly arranged.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
The base level package does not include any customization options. You must sign up for a Pro (US $39/mo.) or Premium (US $55/mo.) account. This grants you access to a completely configurable dashboard where you may construct a variety of "widgets." A widget is a UI component that is embedded and performs a specific function or shows certain information. You might, for example, create a widget to display rotting deals or tasks due this week. You may construct numerous widgets to display any subset of data that is important to you. Karma is simple to use in addition to being simple to adapt. Users design their own dashboard. Because users develop their own software solution, you won't need to spend much time educating them.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Sending an offline message and then waiting for a response is really inconvenient - this does not happen with Karma users. You may communicate with your team members using a simple, robust messenger that is similar to the one available on Facebook. The Karma support team truly understands how to look after its customers. As soon as you join up, they assign a representative to assist you in the case of a problem.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Small to medium-sized businesses and firms are looking for an easy method to remain in touch with their prospects, customers, vendors, and suppliers. KarmaCRM is developed for small sales teams. It is a basic platform with only fundamental CRM functionality. This allows you to keep your contacts, prospects, and sales organized by concealing the powerful, comprehensive backend system.

Ease of Use

4.6
4.4

Support

4.5
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison