Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Knack understands that there's no one-size-fits-all CRM. So, the software lets you choose the apps you need from hundreds of templates. You get a tailor-made CRM without the cost of developing your own software. Everything within Knack can be done without code. It offers tools for productivity, communication, eCommerce, and more. The flexibility makes it good for all industries and business sizes.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
The UI is straightforward and doesn't offer much visual appeal, aside from simplicity. What sets Knack apart is your ability to customize this solution. The software is versatile enough to handle verticals as disparate as healthcare to non-profit organizations. With the ability to add tailor-made apps, your system adapts to your business processes. This increases user adoption rates and reduces time spent on training. The initial setup, however, will take time as you choose from hundreds of possible apps. For an added fee, you can hire a Knack expert to help plan and develop your Knack CRM system.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Monthly pricing plans are available. Support is offered through email, chat, over the phone, via Skype and through a support portal.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
From global enterprises to SMBs to non-profits and everything in-between, Knack is an invaluable service for anyone who wants to transform their data into a powerful online database.

Ease of Use

4.6

Support

4.5

API Access

yes

Free Trial

yes

Free Version

yes

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison