Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
LionDesk is a full-featured CRM designed for sales and business professionals. The platform is dedicated to the real estate sector, with numerous unique features for agents and brokers. LionDesk will assist you in reaching out to more leads, connecting buyers with properties, and automating administrative tasks. Hundreds of applications, including major real estate tools like Trulia and Zillow, are also integrated into the platform. LionDesk is a popular option in the business since it is simple to use and affordable.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
Onboarding is made simple with Liondesk. APIs sync your existing data from email, contacts, calendar, and other applications to the CRM once you subscribe. Users benefit from a simple and contextual record-keeping system that is auto-filled with business data. In the left sidebar, you'll find a simple menu of LionDesk's key functions: contacts, properties, tasks, deals, calendar, and more. In comparison to CRMs that constantly develop their software, the user interface is clunky. Many LionDesk customers were unimpressed by a long-awaited UI upgrade. The platform, from the other hand, is always adding new and creative features, such as video emails and AI lead follow-up.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
LionDesk support is available through the LionDesk Help Center, which offers agents with a number of resources, including step-by-step instructions for utilizing the platform. The Help Center also provides simple video lessons that walk you through each component of the CRM, drip campaigns, dialer, and more. Simply use the search box to choose the right topic and browse through related results. If you can't find the answers you're looking for in the Help Center, LionDesk help is provided by phone, email, and a contact form on the Help Desk website. When representatives are available, you may also use the LionDesk live chat option, or book an appointment with a Support Hero to handle your questions immediately.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
LionDesk is ideal for single agents, small to medium teams, and big brokerages that wish to better manage and nurture leads in one location. The platform provides a powerful and user-friendly CRM, lead nurturing tools, and transaction monitoring capabilities, making it a great solution for a wide variety of real estate professionals.

Ease of Use

4.6
4

Support

4.5
3.8

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison