Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Membrain is a CRM for sales teams developed for B2B to implement sales strategy and design processes for deal winning behavior. Membrain Sales Enablement CRM coexists or enhances an existing CRM, providing tools in which sales staff may be trained for improved performance, optimizing and executing sales strategies. Membrain consists of elements including a CRM database, sales enablement tools for sales process workflow, content templates, sales forecasting and analytics tools and tools for productivity and collaboration.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
Membrain simplifies the sales process and helps sales teams to create and implement plans to meet their targets constantly, therefore simplifying the implementation of your selling strategy. It helps to generate more detailed reports that are visually quick to access and understand, including the status of data. It has automation features that lead to understanding real sales opportunities. Its interface is excellent, professional and at the same time easy to use, Membrain enables its users to create an efficient workflow. Membrain enables individual success throughout sales lead and opportunity, with constant assistance. Membrain has all the information and functionality that leaders and decision makers need to lead their team to success in each point of sales.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
When using a CRM like Membrain, customer service is highly vital. Timely customer assistance is important when investing in your business such as Membrain. Customer service involves support in the installation and training of the product or service, the troubleshooting and update. Customer support also includes phone reply service and live chat assistance,

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Membrain CRM is perfect for B2B sales organizations selling on value rather than price, with a minimum sales cycle of 3 months. It’s the right choice for companies that are looking to escape from traditional CRM systems to drive sales effectiveness.

Ease of Use

4.6
4.7

Support

4.5
5

API Access

yes
yes

Free Trial

yes
no

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison