Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Monday.com is an open platform where anybody can build the tools they need to operate all aspects of their business. The user-friendly, visual interface contains building elements such as Apps and connectors, allowing teams to construct or create the work solutions of their dreams in real time. Monday.com provides a collaborative place for your teams to be aligned, nimble, and efficient in whatever they do, whether you need to simplify your sales funnel, construct a marketing campaign strategy, operate a complete CRM, or develop a project management tracker.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
The biggest benefit to monday.com is how easy it is to pick up and run with, especially if you have even the slightest experience with project management software. Even if you’re inexperienced, monday.com has an extensive knowledge base that covers even the most unique requirements for the software. For example, if you need to build a board that tracks profit margins, its knowledge base will walk you through the step-by-step process for creating it.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Sometimes a software is only as good as its support. Luckily, monday.com excels at customer support. They offer FAQs, webinars, community forums, video tutorials, an extensive knowledge base, phone support, and even a dedicated customer success manager at the Enterprise level. You’ll never go without help when using monday.com.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
There are a variety of large, small, and cross-functional teams in a range of businesses throughout the world. Its user-friendly design and customizability make it suited for any project or business. When it comes to project management software, the more features you add, the more difficult it is to understand. Monday.com achieves a remarkable blend of capability and usability, making it a virtually perfect project management solution for enterprises and organizations of all kinds.

Ease of Use

4.6
4.5

Support

4.5
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison