Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Nimble provides browser widget-based and mobile-based sales force automation and social CRM solutions for small and medium-sized organizations. The system automatically populates client profiles and interaction histories across a variety of popular platforms, including LinkedIn, from contact lists, email chats, and social media activity. Nimble has integrated social listening to keep client profiles up to date, in addition to contact and pipeline management tools such as deal tracking, task management, and notifications.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
Nimble is a rather simple CRM solution. Its web-based interface is quite clean and appealing, and it should not have a severe learning curve. The only complaint is that it isn't responsive,' which means that using Nimble on a tablet or phone isn't ideal. However, there is a decent iOS / Android app available that provides a lot of critical Nimble features to customers on the move..

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Nimble provides a number of methods to contact the staff in order to give the best service possible. First, they recommend watching Nimble's recorded demos on their YouTube channel. These are previous webinars held by our CEO Jon Ferrara, the Nimble specialist. Nimble invites you to join daily webinars with a limited number of participants after checking their YouTube channel. Besides, Nimble provides its customers with a forum, knowledge base, where you ask any question that disturbs you.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Nimble connects thousands of small to mid-sized company teams that are effectively nurturing personal and business relationships across email, social networks, and over 90 cloud-based business tools. Nimble combines the benefits of traditional CRM, traditional contact management, social networking, sales intelligence, and marketing automation to create a strong relationship management platform that offers relationship insights wherever you work.

Ease of Use

4.6
4.3

Support

4.5
4.3

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison