Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Odoo is an open source software that comes in three flavors, two of which are hosted locally and one in the cloud. Odoo S.A. and its community have created over 7,300 applications, making them available to the public. This service is unique in that it is totally customisable. More than 30 approved applications cover the great majority of business cases, and they all connect to the same database on Odoo's servers.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
Odoo has a highly clean and visually appealing interface, which makes it much easier to use. It may appear to be a little detail, but with most CRM software delivering the same basic capabilities, a decent interface makes a significant difference. The integration with other products also contributes to a positive experience.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Odoo CRM has a user-friendly sales dashboard that allows you to conveniently follow various actions in the sales funnel. It automatically selects relevant leads from your inbox and allows you to easily manage your sales funnel with drag and drop functionality.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Odoo open source software exists to assist everyone, from individuals who only require a blog to large corporations who require a comprehensive ERP. Odoo ERP's cloud-based Online Edition provides a tailored solution specially intended to meet the demands of SMEs. Each business function is handled by a separate app in this highly modular system. This allows growing businesses to start with a few apps and to adopt more as their needs change and evolve.

Ease of Use

4.6
4

Support

4.5
3.7

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison