Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Oracle CRM can assist firms in optimizing their sales processes and, as a result, increasing sales productivity. Oracle CRM, a market leader in CRM, features a rich, comprehensive, and user-friendly interface, as well as several deployment models and market segments. Businesses and sectors will find it simple to manage customer relationships using Oracle CRM. Oracle CRM assists firms in making wiser business decisions by allowing you to oversee and manage the many stages of the customer connection. Oracle CRM can automate many processes, from lead qualification and categorization to opportunity tracking and management.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
The best thing about Oracle CRM is that it doesn't require you to go through complicated installation procedures or buy other software to use it. The software identifies your development environment and accesses your business logic and service-related data via its extensive set of APIs. The solution allows for automated authentication within your networks and portals and does not require login credentials every time you use it. You will be able to address even the most complicated CRM issues effectively and enhance productivity more than with any other CRM thanks to the intuitive and user-friendly technologies utilized to design Oracle CRM.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Oracle support delivers comprehensive maintenance, features, and functionality for Oracle products including Oracle E-Business Suite, Hyperion, JD Edwards EnterpriseOne, PeopleSoft, Siebel CRM, Oracle Database, software, systems, and storage products.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Leading enterprise-grade relational database that offers secure data management and transaction processing for enterprise-scale database technology stored in the cloud or on premises.

Ease of Use

4.6
3.9

Support

4.5
3.9

API Access

yes
yes

Free Trial

yes
no

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison