Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Propertybase offers a vast suite of products, from website creation to listing management to back-office automation. The price may make it out of reach for small businesses, with the basic plan starting at US$ 399/month. However, it's an end-to-end real estate solution with plenty of tools to speed your sales cycle, stay on top of listings, and market to prospects.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
Propertybase offers two editions. The Propertybase GO edition is an out-of-the-box product. It's best for businesses that want easy adoption and a simple user experience. It offers a comprehensive set of CRM tools for real estate that any agency would find useful. However, it's not as customizable as other platforms, and the analytics are somewhat basic. The Propertybase Salesforce edition is a customizable platform. It requires more time to build out your personalized software solution. It's better for more complex agencies with an international presence. Both customization and training take more time compared to Propertybase GO. It's a tailor-made system that offers deep data analysis.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
A Propertybase website is included in your subscription. This will save you the cost of hosting and developing your own site. Plus, the CRM will send all web behavior directly to your customer profiles. You can see favorited properties, saved searches, page views, search criteria, plus how they navigate around your page.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Propertybase is the world's leading real estate marketplace. In more than 60 countries, we work with brokers and agents in the residential, commercial, and developer markets. The Propertybase platform streamlines and simplifies the real estate company by establishing repeatable, simplified, and effective processes for managing the whole sales cycle.

Ease of Use

4.6
4.4

Support

4.5
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
yes

Social Integration

yes
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison