Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Prospect is a stock-aware CRM, meaning it handles all the back-office processes required to fulfil orders. It also offers plenty of tools for your sales reps, such as pipeline management, quotes, and product catalogs. Prospect CRM keeps marketing, sales, and production lines communicating and is best for B2B companies that handle physical products, like manufacturers, wholesalers, and distributors.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
Prospect CRM sits squarely in the middle in terms of ease of use. It incorporates a lot of features on top of CRM, such as eCommerce, order processing, inventory management, and delivery tracking. The sheer number of features means the software will take longer to learn. However, the integration between front-office and back-office creates a much more streamlined business. Keeping all business platforms and information in a single place also increases efficiency, productivity, and turnaround time between order to delivery.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Help Desk ticketing ensures all customer issues are recorded and routed to the correct department in real-time. Customer service, accounts, and warehousing all speak to each other using the ticketing system. Cutting the time between problem to solution also makes for a great customer experience.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Prospect CRM is geared toward B2B companies that sell physical products, such as manufacturers, wholesalers, and distributors. Prospect manages the complex B2B sales process where closing can take months. It also creates quotes, accepts orders, manages inventory, and tracks deliveries. With eCommerce integration, you can ensure your business never stops selling.

Ease of Use

4.6
4.8

Support

4.5
4.9

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison