Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Salesflare updates your address book and records all interactions with the people you contact. It collects information from social media, company databases, phone calls, emails, and calendars and presents it to you in automated customer timelines that tell you all you need to know. Salesflare will tell you and remind you what to do with leads so that no deals go through the cracks. Salesflare works with anything you work with and wherever you work. Use it on PC, mobile, or from a sidebar in your email inbox. Salesflare may be extended even further by integrating with 400+ other productivity apps, such as Google Apps, MailChimp, Trello, and Slack.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
Considering that Salesflare is a cloud-based service, getting it up and running should be easy. You don't require any specialized technical knowledge. The entire process is as simple as joining up with your personal and company information, followed by the integration of important applications such as Gmail and Outlook. Salesflare includes a user interface that follows the natural flow of sales pipelines. Moreover, despite the fact that it includes a number of management tools, automation resources, and customization possibilities, the entire system is well-organized and simple to use. The dashboard is intended to help you streamline and coordinate your sales process from the beginning. You can quickly track various deals, view client activities, launch campaigns, generate leads, and so on.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Salesflare uses Intercom, an excellent support chat service that allows users to keep in touch with future and present clients in order to resolve any and all of their Salesflare requirements. The chat is meant to assist clients with issues that cannot be resolved through the knowledge base or YouTube videos. The knowledge base was created by the same experts that manage customer support and relations, and it answers all of the frequently asked questions as well as others. Customers with concerns, recommendations, or questions about Salesflare can contact the company via chat on the website.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Salesflare is the smart CRM that small businesses selling B2B love to use. It is a zero-input sales pipeline application that thinks and works for its user rather than the other way around. Ideally suited for small and medium-sized B2B companies looking to sell more with less effort. Thousands of agencies and fast-growing businesses all around the world rely on it. The primary users are marketing agencies, software companies, startups, consulting firms, commercial real estate agencies, non-profits, pharmaceutical corporations, and manufacturing.

Ease of Use

4.6
4.7

Support

4.5
4.9

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison