Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
SAP CRM is an excellent choice for businesses already using the SAP software ecosystem. It connects effortlessly to other SAP suites, such as finance and back-end operations. It’s a comprehensive solution for sales, marketing, and customer service departments. It also provides some of the most advanced data analytics on the market. However, it’s difficult to integrate SAP with third-party tools. CRM is also too large and expensive for most small businesses and startups.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
The SAP CRM interface is configured based on roles, similar to Salesforce. In other words, your customer service team will see a different screen than a sales rep. This makes for a simple and uncluttered user experience. Further customization can be made based on personal preferences, such as the layout. Slow performance is a common complaint among SAP CRM users. It also lacks the modern and responsive interface common to cloud-based software.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
SAP Customer Relationship Management (SAP CRM) is a comprehensive solution for managing your customer relationships. It supports all customer-focused business areas, from marketing to sales and service, as well as customer interaction channels, such as the interaction center, the Internet, and mobile clients. SAP CRM is part of SAP Business Suite. The SAP CRM documentation offers a comprehensive description of the functional scope of SAP CRM and highlights the relationship between the application and the underlying technologies. For information about the SAP CRM business scenarios and processes, see SAP Help Portal

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
It’s great marketing, sales, and customer service departments for all sizes of business.

Ease of Use

4.6
3.8

Support

4.5
4.1

API Access

yes
no

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
no

Molile Access

yes
yes

Task Management

yes
no

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison