Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
SharpSpring marketing automation software has comprehensive features to serve a wide range of sales and marketing demands. It is a cloud-based solution that incorporates CRM, sales connectors, and programmable and automated marketing campaigns for email, social, mobile, and content. SharpSpring has the power and ease of use to capitalize on any digital marketing tips you want to employ.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
SharpSpring provides a robust yet user-friendly platform for marketing automation needs throughout the marketing and sales landscape. The platform has built-in visualizations that allow you to easily assess lead scoring, develop experiences with branching logic, and construct dynamic forms and landing pages. SharpSpring, most significantly in today's fast-paced marketing world, offers a variety of set-it-and-forget-it automations across its feature set. Automations like dynamically changing form fields or activating lead outreach depending on intended experiences are crucial to providing tailored, profitable experiences.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
SharpSpring assistance is available in a variety of formats. Users can receive one-on-one assistance by filing tickets through a support site. There is also a phone line that consumers may call for direct assistance Monday through Friday from 8 a.m. to 8:30 p.m. Users can also receive contextual assistance within the app. The app contains a multitude of useful instructions that are merely a few taps away. There's also a large knowledge library and peer network to help you troubleshoot and learn more about SharpSpring.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
SharpSpring is an excellent choice for medium and big organizations, as well as marketing agencies and companies. Its ease of use and broad feature set also make it an excellent choice for smaller firms, as long as they have a solid marketing strategy and the financial resources to support the system. SharpSpring might be used by smaller organizations as a one-stop shop for CRM, lead management, and critical marketing needs, as well as critical marketing automations.

Ease of Use

4.6
4.8

Support

4.5
4.9

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison