Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Spiro is a platform for proactive relationship management. Spiro, which is based on artificial intelligence, offers a unified solution that combines standard CRM, sales enablement, and telephony. Spiro's AI function analyzes sales data and makes recommendations to sales representatives. It functions as a personal assistant to the sales team, reminding them to update contacts, modify pipeline status, and report on sales progress, among other things. The automatic sales reminders assist sales representatives in staying awake for impending client encounters. Users can phone or text clients prior to their meeting using the built-in calling and messaging facilities.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
Creating a contact profile is no longer a manual task. All you have to do is enter an email from a prospect into the Spiro system and the software will automatically extract all the necessary information such as name, company details, contact details, etc., and create a profile. Spiro is a highly intelligent CRM that instantly recognizes existing information in your database, thus preventing the creation of duplicate contacts. You no longer have to spend hours managing and profiling your contacts or checking for duplicate entries. Spiro makes it all quick and easy.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Spiro will provide an implementation service to help our customers set up and configure Spiro. We will also provide end-user and admin training as specified in a Statement of Work. Ongoing support will be provided to Spiro’s customers’ users at no additional charge for Spiro’s customers. Support is available on weekdays, excluding US holidays, during local business hours.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Sales teams at mid-sized B2B firms. Manufacturing, insurance, banking, real estate, logistics, software, and many other industries are among its clients. Spiro is an AI-powered CRM for mid-enterprise B2B sales teams. Spiro automates the creation of contacts, the organization and classification of prospects, and the proactive recommendation of the next steps to drive all of your team's deals ahead. Spiro automates sales by providing managers with intelligent sales data that assist them in transforming their sales team into a sales machine

Ease of Use

4.6
4.5

Support

4.5
4.7

API Access

yes
yes

Free Trial

yes
no

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison