Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
SuiteCRM is an open source CRM developed and maintained by SalesAgility, a CRM developer that offers consulting, migration, and support services. It can be installed on a local computer or in the cloud. As an open-source platform, SuiteCRM can be tailored to meet the needs of companies in every sector. Users can use SuiteCRM to build business process models and flexible, automated behavior that can be activated at any time. Users can also generate templated customer quotes, monitor pricing strategies, keep track of contract renewals, and model sales pipelines. You can customize the solution to your exact specifications. The only limitation is your imagination and your level of technical expertise.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
The foundational platform is dated and clunky to use, but most of the layout is customizable even without coding. When you first log into SuiteCRM, you'll see a default dashboard with various modules, including a call log, meetings, openings, accounts, leads, and more. With a few clicks, you can switch these modules around and add new ones; each will display information based on your current data. SuiteCRM comes with several plugins and extensions that make it reasonably simple to integrate with other applications. As far as developing the software into your own unique modules and layout, the ease will depend on your level of expertise.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
SuiteCRM is free to download and use, but businesses must pay for support. Support plans begin at £1500 for up to 15 hours of support. For free support, there is a community forum, webinars, guides, and technical documentation.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
SuiteCRM is an open source CRM platform that is best for large companies with an in-house developer or tech team. Though the CRM does offer support packages, they're expensive and come with limited hours. Many users see SuiteCRM as a high-quality, low-cost alternative to common CRM vendors such as Salesforce, Microsoft Dynamics, and Oracle.

Ease of Use

4.6
4.2

Support

4.5
3.5

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison