Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Teamwork CRM is a cloud-based system that creates a unified portal for sales, marketing, and business operations. You can use it to create and automate workflows, turn over projects quicker, and manage clients from start to finish. The system is simple, yet powerful enough to manage dozens of projects at once. As the name suggests, this CRM is enhanced with collaboration tools for both teams and clients.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
Teamwork CRM adapts to your business model, providing custom views, custom data sorting, custom pipelines and fields. You can also turn company data into eye-catching graphics, from sales stats to your task completion rates. Kanban, Agile, and Waterfall workflows are all available. Plus, it’s easy to navigate the platform. You can remove the apps you don’t need, and activate the ones you do. That way you don’t get bogged down with alerts, options, and processes not relevant to your day-to-day workflow. You can work with as much (or as little) complexity as you need. The company also issues frequent updates and improvements, addressing user complaints. If you’re looking for an easy and adaptable CRM with a responsive customer support team, Teamwork CRM is a good option. As for potential hiccups, Teamwork CRM encourages users to integrate with its own product line. As such, it doesn’t offer a lot of native integrations for other products, and many big names are missing from its lineup. However, it does connect with Zapier and other third-party integration platforms.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
You can get support from Teamwork CRM via chat, informative webinars, and documentation.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Manage your sales pipelines for optimum success. Teamwork CRM can help you organize your process, manage your pipeline, report on what matters and grow the bottom line - across all sales functions.

Ease of Use

4.6
4.4

Support

4.5
4.8

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison