Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Thryv is a complete client experience platform designed for small enterprises. Software that allows you to find a job, manage it, and earn credit all from a single interface. Thryv automates processes and places consumers at the heart of your business with one simple program, making it simple to reach more customers, remain organized, get paid faster, and produce reviews automatically.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
It's a simple, uncomplicated product with a lot of power. Thryv, in addition to the user-friendly interface, centralizes all of your business operations on a single platform. No more moving between tabs or manually inputting data from one program to the next. The CRM serves as a one-stop shop for everything from website development to pipeline management to payment processing.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
A Thryv Service Specialist assists any organization, regardless of size or number of users. They also offer phone and chat assistance 24/7. If you've ever had to wait until Monday to solve a vital issue, you'll like Thryv's level of access. Customers may use it to receive answers to questions, submit service concerns, place orders, check order histories, and have access to additional knowledge base material. Thryv CRM gives customer support professionals access to all of the information they need to help the customer, such as customer information, case history, and relevant consumer social activity.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Before sign-up, you will consult with an expert to determine which features you require depending on your company objectives. The firm tries to deliver a niche solution rather than an out-of-the-box product. The CRM may also be customized to a variety of sectors. Healthcare professionals are given special consideration, with the option of purchasing a HIPAA compliance add-on.

Ease of Use

4.6
4.1

Support

4.5
4.3

API Access

yes
yes

Free Trial

yes
no

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison