Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
vСita is an all-in-one customer service and business management software designed for service providers, specifically SMBs and professionals such as lawyers, accountants, educators, consultants, fitness trainers, coaches, photographers, among others. The cloud solution combines essential tools to help users manage their everyday business activities and operations such as calendar and online scheduling, client portal, client management, billing and invoicing, lead generation, and email and SMS marketing. With vcita, you get in one platform functionalities to handle CRM, marketing, booking, appointment and scheduling, client communication, online payment, and more.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
vCita has an intuitive interface, making it easy to keep client notes, appointments, invoices, and payment history in one place. Plus, the mobile version isn’t just an afterthought. vCita has taken care to ensure you get a fully functional CRM in the palm of your hand. However, users struggle with the lack of customer support and overall improvements to the platform. Updates are mostly cosmetic, with few enrichments to the set of features. vCita also has few integrations unless you subscribe to their Platinum Plan. It’s best to make use of their free-trial and ensure vCita CRM has the functionality you require in-house.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Customer support is highly dependent on your package. The Essentials package offers email support, the Business package comes with email and phone support, and the Platinum package features priority support. On the bright side, there are a few high-quality video tutorials available on YouTube, a well-organized FAQ section, and a dedicated blog that offers a variety of topics.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
vСita is an all-in-one customer service and business management software designed for service providers, specifically SMBs and professionals such as lawyers, accountants, educators, consultants, fitness trainers, coaches, photographers, among others.

Ease of Use

4.6
4.4

Support

4.5
4.2

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison