Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Vendasta is a digital solutions platform that links agencies and software providers to local businesses in need of their services. It provides a marketplace of rebrandable products to agencies and uses big data, automation, and intent-mining to discover hot prospects. Vendasta transforms salespeople into local digital marketing gurus, giving them the ability to show local businesses how they're doing and how they can improve. Vendasta is a white-label reputation management service for organizations that helps them manage reviews, monitor consumer feedback, and respond to reviews. Review monitoring, local business listings, social activity tracking, mentions, and sentiment analysis are all important aspects.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
AI technology makes Vendasta more intuitive and easy to use. By employing artificial intelligence technology, teams using Vendasta may monitor internet reviews, uncover trending terms, study specific reviews, and compare regions to acquire insights regarding brand sentiment. The platform allows businesses to display client testimonials on their websites, personalize the widget to match their brand, and embed the widget across many websites to showcase reviews.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Vendasta offers a robust library with informative courses and videos to help you become a marketing expert. There is a FAQ section to answer various questions and articles to better understand its product and services. Besides, Vendasta provides its users with Sales & Marketing Tools, Sales & Success Center, Partner, and Vendor Center.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Vendasta is only available through channel partners such as agencies, media firms, financial institutions, telecommunications companies, independent software vendors (ISVs), and others. Their end-to-end platform and marketplace are closely integrated into an SMB-focused operating system, allowing for a single sign-on to their digital products and analytics. Vendasta works with over 50,000 channel partners, who in turn work with over five million SMBs globally.

Ease of Use

4.6
4.2

Support

4.5
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
no

Email Marketing

yes
no

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison