Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
Vtiger is a customer relationship management system that helps businesses streamline operations on a single platform. This CRM assists with project management, automated tasks, record keeping, and general business processes. It's a central location where you and your team can collaborate, work, and track performance. Vtiger is a good all-in-one CRM solution for small businesses because it comes with a wide range of resources that can appeal to many customers. However, its user interface is somewhat unique and could present a steep learning curve for new users.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
Vtiger's usability is a bit of a mixed bag. Some features are very straightforward, while others are confusing or complex. Overall, the system suffers under the weight of too many tools and features. The UI tries to handle this with a nested interface; however, you may end up forgetting the hidden features exist. Take contacts, for example. In Vtiger, adding new contacts is a breeze: with only a few clicks, you can add someone to your CRM, complete with email, phone number, and name. Importing contacts, on the other hand, is not that easy. And let's face it, you are more likely to import your contacts than manually entering the details.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
Vtiger offers several free support resources. You can find extensive technical documentation online. There is also 24/7 email and chat support, though they are a little slow to respond. There is phone support for technical issues. If you’re in need of more personalized assistance on using the platform, you can hire one of Vtiger’s CRM experts through their kickstart program.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
Over 300,000 companies around the world use Vtiger CRM. The business takes pride in its ability to adapt to the needs of every industry, from freelancers to large enterprises.

Ease of Use

4.6
4.2

Support

4.5
4.3

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
yes

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison