Overview

Not every business needs a large software solution. Capsule has positioned itself as a stepping-stone for companies that don't require the complexity of a full-blown CRM system. It is a paired-down platform that will manage your contacts and boost sales performance--but not much else. If you need a CRM that also serves customer service and marketing teams, this isn't your CRM. But if all you need is a straightforward sales CRM with a great mobile app, Capsule CRM may be just the right fit. You can try their free version or a 30-day trial of the paid version to assess whether Capsule CRM covers your needs or not.
webCRM is designed to be a simple, sales-enhancement tool. According to their annual customer survey, webCRM can increase sales by 70 percent. The platform makes you the expert on your customers, gathering information from sales, marketing, service, and your website. It also eliminates a lot of data entry, allowing agents to focus on relationships vs. paperwork. You get features for all customer-facing departments, plus analytics. webCRM also handles several languages and currencies.

Ease of use

This cloud-based system combines easy-to-use sales tools and basic reporting capabilities. After you register, you get a login that's accessible from any device. Once you upload your contacts, you get an interactive profile for all your clients. You can view and filter contacts by deal stage, last contact, account value, and more. You can also make notes on the file, attach documents, and track the contact through the sales process. Capsule also makes task management a breeze, by organizing your to-dos and assigning automatic alerts and reminders. You'll be able to focus on precisely what you need to do right now. One of the main shortcomings of the system is the caps on storage for free users. With only 10 MB available for two users, you may outgrow the free version quickly. Capsule CRM also has a limited number of integrations, and you will need a paid subscription to access them.
webCRM keeps information visual and relevant. The dashboard can be customized to show the information you need most--whether that’s marketing KPIs or monthly revenue or the number of closed service tickets. Every department benefits from timelines, graphs, and other visuals which let you know where you stand with just a glance. Best of all, information doesn’t end up siloed between departments.

Support

Customer support is available to all Capsule users, even without a paid subscription. You can fill out a help ticket through the website or email or tweet your concern. Support hours are during regular business hours, Monday - Friday. You can also help yourself using online resources such as blogs, how-to videos, articles, and guides.
We differentiate ourselves by offering continuity of service, from the initial enquiry, through evaluation and post sales support. This ensures that our account managers understand our customers business and provide the correct and most efficient solution. webCRM is about maintaining and retaining our customers. We can only do this if their systems provide a significant return on their investment.

Who is it for?

The strongest attribute of Capsule CRM is its simplicity and, accordingly, ease of use. You get just enough functionality to manage contacts and boost your sales cycle. There are no complicated dashboards or endless customization options. But if you need marketing and customer service tools, phone support, or advanced reporting options, this software is not the best match for your business.
webCRM keeps things simple and intuitive. The UI is straightforward and you get just the right amount of features for a small to midsize business. The platform is comprehensive with tools for sales, marketing, and customer service. Plus, it accommodates multinational companies, with multiple languages and currencies available.

Ease of Use

4.6
4.4

Support

4.5
4.8

API Access

yes
yes

Free Trial

yes
yes

Free Version

yes
no

Contact Management

yes
yes

Molile Access

yes
no

Task Management

yes
no

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison