Overview

What's better than closing a deal with a customer? Closing more deals! Close CRM is loaded with tools to speed up your sales cycle, such as a speed dialer, email automation, and embedded communication for phone and SMS. These tools will improve your speed to lead, a proven strategy for converting more customers. Close CRM also keeps the interface simple by focusing on just one thing--sales.
edrone offers advanced marketing automation plus a suite of tools for your eCommerce business. The CRM can make sense of all your customer data, and leverage it into targeted campaigns, offers, and excellent customer experiences. The UI is eye-catching and user-friendly. Plus, edrone has excellent customer support. They not only help with technical problems but are also onhand to help you get the most of your CRM.

Ease of use

From a single dashboard, you can manage leads and interact with customers. From within the client record, you can make calls, email, add notes and tasks, and change your lead status. Close CRM also lets you automate email campaigns, and track the opens, click rates, and other KPIs. If you make a mistake, the system offers an undo button. Close also makes long lists of sales calls a breeze with built-in VoIP telephony to 200 countries. You can record conversations and develop an effective calling strategy based on successful conversations. You can even redirect calls to another sales rep. SMS messaging is another tool you get with Close CRM. You can send bulk messages to notify clients about special offers and new products. In addition to making communication easy, the interface itself is easy to navigate. Close CRM keeps the UI simple by focusing only on sales tools and communication. Close CRM makes paying easy too. You can drop out of your plan at any month. They will keep your data for a prescribed time, so it's there waiting if you decide to come back to the platform. Alternatively, subscribe to an annual contract, and you'll receive a 15% discount.
It’s clear edrone put a tremendous amount of time into the design principles and layout of the platform. The UI is unique but self-explanatory and easy to navigate. You don’t need technical knowledge or coding experience to operate edrone. All the features are visible and ready to be implemented in just a few clicks. Despite the number of advanced options, the layout is clean and uncluttered. The customer support team is also highly responsive and knowledgeable.

Support

Close CRM offers email support Monday through Friday, 9 am - 7 pm. The speed of response depends on your subscription tier. The most expensive plan has a response time of up to 6 hours and may include such extra services as a screen share support, service-level agreement, and a dedicated account manager. There is also an extensive online knowledge base.
edrone offers support via business hours and online. It provides training in the form of documentation, live online, and webinars.

Who is it for?

Close CRM is designed for small to midsize businesses looking to improve their customer relationships and improve sales performance. If you're looking for a combination of telephony, marketing automation, and reporting tools, Close CRM is worth considering. If you're unsure whether this software fits your requirements, a 14-day free trial is available.
edrone is an AI-powered CRM for eCommerce. It uses AI and Big Data to create an intelligent platform that truly knows your customers. You can use customer intelligence to personalize pitches and promotions, remember birthdays, upsell, cross-sell, and more. In addition to customer intelligence, you get marketing automation, omnichannel support, and web behavior analytics. edrone is loaded with powerful marketing features, and connects with over 150 banks and payment portals.

Ease of Use

4.6
4.8

Support

4.6
4.5

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
no

Molile Access

no
no

Task Management

yes
no

Social Integration

no
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
no

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison