Overview

What's better than closing a deal with a customer? Closing more deals! Close CRM is loaded with tools to speed up your sales cycle, such as a speed dialer, email automation, and embedded communication for phone and SMS. These tools will improve your speed to lead, a proven strategy for converting more customers. Close CRM also keeps the interface simple by focusing on just one thing--sales.
FreeCRM is a web-based customer relationship management and sales force automation software solution. Contact and lead monitoring, sales and contact management, sales pipeline management and forecasting, and customer service are all excellent uses for free CRM. CRM systems ensure that your sales, marketing, and support operations are all working toward the same goal, allowing you to take your company's success to greater levels. The CRM's name, on the other hand, is slightly misleading - perhaps it was intended to fulfill the enormous volume of searches for "Free CRM." There is, in fact, a free version, but it is fairly limited in functionality, and the premium versions are quite pricey.

Ease of use

From a single dashboard, you can manage leads and interact with customers. From within the client record, you can make calls, email, add notes and tasks, and change your lead status. Close CRM also lets you automate email campaigns, and track the opens, click rates, and other KPIs. If you make a mistake, the system offers an undo button. Close also makes long lists of sales calls a breeze with built-in VoIP telephony to 200 countries. You can record conversations and develop an effective calling strategy based on successful conversations. You can even redirect calls to another sales rep. SMS messaging is another tool you get with Close CRM. You can send bulk messages to notify clients about special offers and new products. In addition to making communication easy, the interface itself is easy to navigate. Close CRM keeps the UI simple by focusing only on sales tools and communication. Close CRM makes paying easy too. You can drop out of your plan at any month. They will keep your data for a prescribed time, so it's there waiting if you decide to come back to the platform. Alternatively, subscribe to an annual contract, and you'll receive a 15% discount.
If you have the premium version, you may customize each menu. Even the free edition gives you a lot of choices for customizing your homepage, such as adding or removing modules and dragging and dropping them to where you want them. You may also choose other options such as profile settings, security settings, personal user settings, voice settings, data setup, and so on. With so many options, the user interface is a little cluttered, and you may need some time to get used to it. One thing we didn't like about the UI was its over-colored theme, which used practically every color in the rainbow, making it appear a little unrefined in our opinion.

Support

Close CRM offers email support Monday through Friday, 9 am - 7 pm. The speed of response depends on your subscription tier. The most expensive plan has a response time of up to 6 hours and may include such extra services as a screen share support, service-level agreement, and a dedicated account manager. There is also an extensive online knowledge base.
From 9 a.m. to 5 p.m. EST, from Monday till Friday, FreeCRM provides live support to help you solve your problems quickly. If live assistance is unavailable, you can send an offline message directly from your dashboard. Most smartphones can access FreeCRM, however there is no native mobile app or smartphone version of the portal.

Who is it for?

Close CRM is designed for small to midsize businesses looking to improve their customer relationships and improve sales performance. If you're looking for a combination of telephony, marketing automation, and reporting tools, Close CRM is worth considering. If you're unsure whether this software fits your requirements, a 14-day free trial is available.
FreeCRM is a fully-featured, robust, and adaptable application that is suitable for sales-driven small/startup firms that need to manage a wide range of activities at the same time. It includes practically all of the cutting-edge features you desire in your CRM software, such as contact management, task management, lead management, and sales management, as well as email and SMS marketing campaigns and document sharing, as well as voice calling and strong reporting tools.

Ease of Use

4.6
4.3

Support

4.6
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

no
yes

Task Management

yes
yes

Social Integration

no
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison