Overview

What's better than closing a deal with a customer? Closing more deals! Close CRM is loaded with tools to speed up your sales cycle, such as a speed dialer, email automation, and embedded communication for phone and SMS. These tools will improve your speed to lead, a proven strategy for converting more customers. Close CRM also keeps the interface simple by focusing on just one thing--sales.
Infor CRM software allows an organization's sales, marketing, customer service, and support teams to see every customer interaction point. Users may use rich customer profiles and sales productivity tools to find opportunities to optimize the effect of each contact and streamline sales operations. With a broad range of analytics, sales management tools, and proactive alerts, you can drive accurate forecasting, informed decision making, and efficient team and territory management.

Ease of use

From a single dashboard, you can manage leads and interact with customers. From within the client record, you can make calls, email, add notes and tasks, and change your lead status. Close CRM also lets you automate email campaigns, and track the opens, click rates, and other KPIs. If you make a mistake, the system offers an undo button. Close also makes long lists of sales calls a breeze with built-in VoIP telephony to 200 countries. You can record conversations and develop an effective calling strategy based on successful conversations. You can even redirect calls to another sales rep. SMS messaging is another tool you get with Close CRM. You can send bulk messages to notify clients about special offers and new products. In addition to making communication easy, the interface itself is easy to navigate. Close CRM keeps the UI simple by focusing only on sales tools and communication. Close CRM makes paying easy too. You can drop out of your plan at any month. They will keep your data for a prescribed time, so it's there waiting if you decide to come back to the platform. Alternatively, subscribe to an annual contract, and you'll receive a 15% discount.
Built on cutting-edge, adaptable technology, Infor can be easily adapted and customized to your specific business needs – whether you want your CRM deployment to be on-premise or hosted in the cloud, Infor CRM can provide access to your data when and where you need it, as Infor CRM also provides a high-quality mobile CRM solution for mobile phones and tablets.

Support

Close CRM offers email support Monday through Friday, 9 am - 7 pm. The speed of response depends on your subscription tier. The most expensive plan has a response time of up to 6 hours and may include such extra services as a screen share support, service-level agreement, and a dedicated account manager. There is also an extensive online knowledge base.
Within the Infor application, there is a module called Customer Service and Support. With the expenses of acquiring new customers being 5-10 times greater than the costs of maintaining existing customers, Infor CRM may have a significant influence on the bottom line by assisting in the development of long-term connections with your customers. CRM combines deep product and technical expertise, significant industry experience, and the entire power of Infor's resources to the goal of making the clients amazingly successful, and Infor CRM presently supports customers in 168 countries.

Who is it for?

Close CRM is designed for small to midsize businesses looking to improve their customer relationships and improve sales performance. If you're looking for a combination of telephony, marketing automation, and reporting tools, Close CRM is worth considering. If you're unsure whether this software fits your requirements, a 14-day free trial is available.
Infor CRM is a solution for small to medium-sized businesses and departments within bigger corporations. Infor CRM offers dependable, adaptable solutions in over 70 industries.

Ease of Use

4.6
3.7

Support

4.6
3.6

API Access

yes
no

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

no
no

Task Management

yes
yes

Social Integration

no
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison