Overview

What's better than closing a deal with a customer? Closing more deals! Close CRM is loaded with tools to speed up your sales cycle, such as a speed dialer, email automation, and embedded communication for phone and SMS. These tools will improve your speed to lead, a proven strategy for converting more customers. Close CRM also keeps the interface simple by focusing on just one thing--sales.
Karma was designed for small businesses to manage contacts and unite sales teams in a unique and straightforward manner. KarmaCRM aims to simplify the process of tracking sales leads and agendas by streamlining information into simple tasks. By integrating Karma's CRM platform, businesses may develop processes that will maximize the effectiveness of their sales staff. In useful and adaptable apps, milestones, tasks, assignments, and contacts are clearly arranged.

Ease of use

From a single dashboard, you can manage leads and interact with customers. From within the client record, you can make calls, email, add notes and tasks, and change your lead status. Close CRM also lets you automate email campaigns, and track the opens, click rates, and other KPIs. If you make a mistake, the system offers an undo button. Close also makes long lists of sales calls a breeze with built-in VoIP telephony to 200 countries. You can record conversations and develop an effective calling strategy based on successful conversations. You can even redirect calls to another sales rep. SMS messaging is another tool you get with Close CRM. You can send bulk messages to notify clients about special offers and new products. In addition to making communication easy, the interface itself is easy to navigate. Close CRM keeps the UI simple by focusing only on sales tools and communication. Close CRM makes paying easy too. You can drop out of your plan at any month. They will keep your data for a prescribed time, so it's there waiting if you decide to come back to the platform. Alternatively, subscribe to an annual contract, and you'll receive a 15% discount.
The base level package does not include any customization options. You must sign up for a Pro (US $39/mo.) or Premium (US $55/mo.) account. This grants you access to a completely configurable dashboard where you may construct a variety of "widgets." A widget is a UI component that is embedded and performs a specific function or shows certain information. You might, for example, create a widget to display rotting deals or tasks due this week. You may construct numerous widgets to display any subset of data that is important to you. Karma is simple to use in addition to being simple to adapt. Users design their own dashboard. Because users develop their own software solution, you won't need to spend much time educating them.

Support

Close CRM offers email support Monday through Friday, 9 am - 7 pm. The speed of response depends on your subscription tier. The most expensive plan has a response time of up to 6 hours and may include such extra services as a screen share support, service-level agreement, and a dedicated account manager. There is also an extensive online knowledge base.
Sending an offline message and then waiting for a response is really inconvenient - this does not happen with Karma users. You may communicate with your team members using a simple, robust messenger that is similar to the one available on Facebook. The Karma support team truly understands how to look after its customers. As soon as you join up, they assign a representative to assist you in the case of a problem.

Who is it for?

Close CRM is designed for small to midsize businesses looking to improve their customer relationships and improve sales performance. If you're looking for a combination of telephony, marketing automation, and reporting tools, Close CRM is worth considering. If you're unsure whether this software fits your requirements, a 14-day free trial is available.
Small to medium-sized businesses and firms are looking for an easy method to remain in touch with their prospects, customers, vendors, and suppliers. KarmaCRM is developed for small sales teams. It is a basic platform with only fundamental CRM functionality. This allows you to keep your contacts, prospects, and sales organized by concealing the powerful, comprehensive backend system.

Ease of Use

4.6
4.4

Support

4.6
4.6

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

no
yes

Task Management

yes
yes

Social Integration

no
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
no

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison