Overview

What's better than closing a deal with a customer? Closing more deals! Close CRM is loaded with tools to speed up your sales cycle, such as a speed dialer, email automation, and embedded communication for phone and SMS. These tools will improve your speed to lead, a proven strategy for converting more customers. Close CRM also keeps the interface simple by focusing on just one thing--sales.
Nimble provides browser widget-based and mobile-based sales force automation and social CRM solutions for small and medium-sized organizations. The system automatically populates client profiles and interaction histories across a variety of popular platforms, including LinkedIn, from contact lists, email chats, and social media activity. Nimble has integrated social listening to keep client profiles up to date, in addition to contact and pipeline management tools such as deal tracking, task management, and notifications.

Ease of use

From a single dashboard, you can manage leads and interact with customers. From within the client record, you can make calls, email, add notes and tasks, and change your lead status. Close CRM also lets you automate email campaigns, and track the opens, click rates, and other KPIs. If you make a mistake, the system offers an undo button. Close also makes long lists of sales calls a breeze with built-in VoIP telephony to 200 countries. You can record conversations and develop an effective calling strategy based on successful conversations. You can even redirect calls to another sales rep. SMS messaging is another tool you get with Close CRM. You can send bulk messages to notify clients about special offers and new products. In addition to making communication easy, the interface itself is easy to navigate. Close CRM keeps the UI simple by focusing only on sales tools and communication. Close CRM makes paying easy too. You can drop out of your plan at any month. They will keep your data for a prescribed time, so it's there waiting if you decide to come back to the platform. Alternatively, subscribe to an annual contract, and you'll receive a 15% discount.
Nimble is a rather simple CRM solution. Its web-based interface is quite clean and appealing, and it should not have a severe learning curve. The only complaint is that it isn't responsive,' which means that using Nimble on a tablet or phone isn't ideal. However, there is a decent iOS / Android app available that provides a lot of critical Nimble features to customers on the move..

Support

Close CRM offers email support Monday through Friday, 9 am - 7 pm. The speed of response depends on your subscription tier. The most expensive plan has a response time of up to 6 hours and may include such extra services as a screen share support, service-level agreement, and a dedicated account manager. There is also an extensive online knowledge base.
Nimble provides a number of methods to contact the staff in order to give the best service possible. First, they recommend watching Nimble's recorded demos on their YouTube channel. These are previous webinars held by our CEO Jon Ferrara, the Nimble specialist. Nimble invites you to join daily webinars with a limited number of participants after checking their YouTube channel. Besides, Nimble provides its customers with a forum, knowledge base, where you ask any question that disturbs you.

Who is it for?

Close CRM is designed for small to midsize businesses looking to improve their customer relationships and improve sales performance. If you're looking for a combination of telephony, marketing automation, and reporting tools, Close CRM is worth considering. If you're unsure whether this software fits your requirements, a 14-day free trial is available.
Nimble connects thousands of small to mid-sized company teams that are effectively nurturing personal and business relationships across email, social networks, and over 90 cloud-based business tools. Nimble combines the benefits of traditional CRM, traditional contact management, social networking, sales intelligence, and marketing automation to create a strong relationship management platform that offers relationship insights wherever you work.

Ease of Use

4.6
4.3

Support

4.6
4.3

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

no
yes

Task Management

yes
yes

Social Integration

no
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison