Overview

What's better than closing a deal with a customer? Closing more deals! Close CRM is loaded with tools to speed up your sales cycle, such as a speed dialer, email automation, and embedded communication for phone and SMS. These tools will improve your speed to lead, a proven strategy for converting more customers. Close CRM also keeps the interface simple by focusing on just one thing--sales.
Ontraport is an extremely customizable, strong yet simple CRM. It provides a marketing suite at corporate level and comprehensive automation features. In 2020, Ontraport was in the top 20 CRMs for both the software and the production of the landing page. Ontraport specializes in searching for new clients and automates many administration and tracking so that you can give quick, consistent and tailored service.

Ease of use

From a single dashboard, you can manage leads and interact with customers. From within the client record, you can make calls, email, add notes and tasks, and change your lead status. Close CRM also lets you automate email campaigns, and track the opens, click rates, and other KPIs. If you make a mistake, the system offers an undo button. Close also makes long lists of sales calls a breeze with built-in VoIP telephony to 200 countries. You can record conversations and develop an effective calling strategy based on successful conversations. You can even redirect calls to another sales rep. SMS messaging is another tool you get with Close CRM. You can send bulk messages to notify clients about special offers and new products. In addition to making communication easy, the interface itself is easy to navigate. Close CRM keeps the UI simple by focusing only on sales tools and communication. Close CRM makes paying easy too. You can drop out of your plan at any month. They will keep your data for a prescribed time, so it's there waiting if you decide to come back to the platform. Alternatively, subscribe to an annual contract, and you'll receive a 15% discount.
Ontraport takes you some time to understand how to browse and to use its features, whether it's basic or more difficult. Once you know the interface, it is likely you'll find the more complex stuff (think coupons, limited trials) will work quite well on Ontraport for you. Bear in mind that such more complicated functions may also demand some technological know-how. Thankfully, if you lean to Ontraport and cannot (or don't have the time to) build up your entire business, a few qualified consultants from Ontraport are prepared and happy to help make your dreams of Ontraport a reality.

Support

Close CRM offers email support Monday through Friday, 9 am - 7 pm. The speed of response depends on your subscription tier. The most expensive plan has a response time of up to 6 hours and may include such extra services as a screen share support, service-level agreement, and a dedicated account manager. There is also an extensive online knowledge base.
Unlike companies that devote more resources to sales and marketing, Ontraport's support team is the second-largest (after engineering) and a primary emphasis of the company. In contrast to tools that provide email only or limit assistance to more advanced plans, Ontraport offers free live chat, email or screen sharing at all plan levels. They have a team that is exclusively committed to ensuring that new users are confident in their application and are specifically educated in migrating from other applications. Two new releases a week are released by their developers, each week. This implies more new features and quicker debugging.

Who is it for?

Close CRM is designed for small to midsize businesses looking to improve their customer relationships and improve sales performance. If you're looking for a combination of telephony, marketing automation, and reporting tools, Close CRM is worth considering. If you're unsure whether this software fits your requirements, a 14-day free trial is available.
It's ideal for small to medium-sized companies looking for a simple CRM with comprehensive automation tools. The extensive range of ecommerce capabilities will also benefit online companies. Ontraport is best suited for small to medium-sized businesses looking for a combined business and marketing automation platform.

Ease of Use

4.6
3.8

Support

4.6
4.3

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

no
yes

Task Management

yes
yes

Social Integration

no
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison