Overview

What's better than closing a deal with a customer? Closing more deals! Close CRM is loaded with tools to speed up your sales cycle, such as a speed dialer, email automation, and embedded communication for phone and SMS. These tools will improve your speed to lead, a proven strategy for converting more customers. Close CRM also keeps the interface simple by focusing on just one thing--sales.
OrangeCRM is a modular CRM. On top of typical CRM functions, you have a choice of twelve different modules, such as banking, events, and admin. You pay for the features you need, reducing cost and complexity in the long run. However, it is an enterprise-level solution with a price to match, with the Essentials package beginning at US$ 995/month. That includes modules for Customer, Fulfillment, Banking, 3rd Party Email Services, and a dedicated technical specialist. You get a 60-day money-back guarantee when you subscribe to OrangeCRM.

Ease of use

From a single dashboard, you can manage leads and interact with customers. From within the client record, you can make calls, email, add notes and tasks, and change your lead status. Close CRM also lets you automate email campaigns, and track the opens, click rates, and other KPIs. If you make a mistake, the system offers an undo button. Close also makes long lists of sales calls a breeze with built-in VoIP telephony to 200 countries. You can record conversations and develop an effective calling strategy based on successful conversations. You can even redirect calls to another sales rep. SMS messaging is another tool you get with Close CRM. You can send bulk messages to notify clients about special offers and new products. In addition to making communication easy, the interface itself is easy to navigate. Close CRM keeps the UI simple by focusing only on sales tools and communication. Close CRM makes paying easy too. You can drop out of your plan at any month. They will keep your data for a prescribed time, so it's there waiting if you decide to come back to the platform. Alternatively, subscribe to an annual contract, and you'll receive a 15% discount.
The Customer Module is included in the Orange Essentials Plan. This module covers the entire customer lifecycle, and includes features for marketing, sales, and customer service. Orange prioritizes efficiency and gives you loads of automation features that can handle your repetitive and tedious tasks. You’re in control and can set the automation controls and goals to match your business processes. It’s also equipped with contact management. You get a 360-degree view of the customer and their lifetime history of interaction with your company. The system is capable of managing millions of records. Sales reps, marketers, and customer care agents can all access client info with just a click. And you never have to worry about outgrowing Orange as your business scales. The system is customizable, easy to navigate, and built to process enormous volumes of data.

Support

Close CRM offers email support Monday through Friday, 9 am - 7 pm. The speed of response depends on your subscription tier. The most expensive plan has a response time of up to 6 hours and may include such extra services as a screen share support, service-level agreement, and a dedicated account manager. There is also an extensive online knowledge base.
OrangeCRM offers you a variety of support options from an extensive online help manual to live chat support. For faster access to our support team, please contact us using our office phone numbers, use the contact form or make an appointment.

Who is it for?

Close CRM is designed for small to midsize businesses looking to improve their customer relationships and improve sales performance. If you're looking for a combination of telephony, marketing automation, and reporting tools, Close CRM is worth considering. If you're unsure whether this software fits your requirements, a 14-day free trial is available.
Designed for enterprises of all sizes, it is a web-based solution that helps manage relationships with customers via customer care, email marketing, budget management, fraud protection, etc.

Ease of Use

4.6
4

Support

4.6
5

API Access

yes
no

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
no

Molile Access

no
yes

Task Management

yes
yes

Social Integration

no
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
no

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison