Overview

What's better than closing a deal with a customer? Closing more deals! Close CRM is loaded with tools to speed up your sales cycle, such as a speed dialer, email automation, and embedded communication for phone and SMS. These tools will improve your speed to lead, a proven strategy for converting more customers. Close CRM also keeps the interface simple by focusing on just one thing--sales.
Soffront CRM is a sophisticated platform that can serve everyone from small businesses to large franchise operators. The platform focuses on “user ROI” and ensuring the user benefits in terms of added convenience, efficiency, and time saved. Salespeople are incentivized to use the CRM, creating a win-win situation for employees, businesses, and customers. Soffront is a complete CRM package, with features for sales, marketing, and service teams. It also offers digital marketing services and franchise solutions.

Ease of use

From a single dashboard, you can manage leads and interact with customers. From within the client record, you can make calls, email, add notes and tasks, and change your lead status. Close CRM also lets you automate email campaigns, and track the opens, click rates, and other KPIs. If you make a mistake, the system offers an undo button. Close also makes long lists of sales calls a breeze with built-in VoIP telephony to 200 countries. You can record conversations and develop an effective calling strategy based on successful conversations. You can even redirect calls to another sales rep. SMS messaging is another tool you get with Close CRM. You can send bulk messages to notify clients about special offers and new products. In addition to making communication easy, the interface itself is easy to navigate. Close CRM keeps the UI simple by focusing only on sales tools and communication. Close CRM makes paying easy too. You can drop out of your plan at any month. They will keep your data for a prescribed time, so it's there waiting if you decide to come back to the platform. Alternatively, subscribe to an annual contract, and you'll receive a 15% discount.
Soffront’s first priority is to the CRM user. They’ve designed a platform that immediately incentivizes sales reps to use it. Features like click-to-dial, 360-degree client profiles, and automated data syncs save time and make life easier for reps. The UI is also clean and easy to navigate. These features improve user adoption rates, and help create a single source of truth for your business. Plus, improved efficiency helps your business scale and drive greater profits.

Support

Close CRM offers email support Monday through Friday, 9 am - 7 pm. The speed of response depends on your subscription tier. The most expensive plan has a response time of up to 6 hours and may include such extra services as a screen share support, service-level agreement, and a dedicated account manager. There is also an extensive online knowledge base.
Soffront CRM supports 93% of Customer Service and Support functionalities. Other CRM software packages on the market average 82% coverage in this module, meaning the Soffront Software solution has a notable advantage here.

Who is it for?

Close CRM is designed for small to midsize businesses looking to improve their customer relationships and improve sales performance. If you're looking for a combination of telephony, marketing automation, and reporting tools, Close CRM is worth considering. If you're unsure whether this software fits your requirements, a 14-day free trial is available.
Soffront CRM serves businesses of every size. It has features for sales, marketing, and service teams, along with digital marketing services. You can also manage franchises using their BrandWide app. Soffront focuses on being user-friendly, the idea being you need people to actually use the CRM to reap its rewards. Count on an easy to use UI and numerous productivity tools that help staff eliminate tedious tasks.

Ease of Use

4.6
4.1

Support

4.6
4.4

API Access

yes
no

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

no
no

Task Management

yes
yes

Social Integration

no
no

Email Marketing

yes
yes

Analytics & Dashboard

yes
no

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison