Overview

What's better than closing a deal with a customer? Closing more deals! Close CRM is loaded with tools to speed up your sales cycle, such as a speed dialer, email automation, and embedded communication for phone and SMS. These tools will improve your speed to lead, a proven strategy for converting more customers. Close CRM also keeps the interface simple by focusing on just one thing--sales.
SugarCRM is a cloud-based application for automating sales, marketing, account management, and customer relationship management. SugarCRM is an open-source CRM system. The open system offers users far more flexibility than traditional CRM software; you can customize every inch of SugarCRM. SugarCRM now integrates with various third-party systems and supports the creation of new modules using built-in tools. You no longer have to code all of your CRM customizations, though knowledge of programming language is still advised.

Ease of use

From a single dashboard, you can manage leads and interact with customers. From within the client record, you can make calls, email, add notes and tasks, and change your lead status. Close CRM also lets you automate email campaigns, and track the opens, click rates, and other KPIs. If you make a mistake, the system offers an undo button. Close also makes long lists of sales calls a breeze with built-in VoIP telephony to 200 countries. You can record conversations and develop an effective calling strategy based on successful conversations. You can even redirect calls to another sales rep. SMS messaging is another tool you get with Close CRM. You can send bulk messages to notify clients about special offers and new products. In addition to making communication easy, the interface itself is easy to navigate. Close CRM keeps the UI simple by focusing only on sales tools and communication. Close CRM makes paying easy too. You can drop out of your plan at any month. They will keep your data for a prescribed time, so it's there waiting if you decide to come back to the platform. Alternatively, subscribe to an annual contract, and you'll receive a 15% discount.
SugarCRM has so many features that it can be overwhelming, which is why it is ideally suited for businesses with their own tech departments. The user interface and dashboards are not particularly user-friendly, and learning them takes a long time. Finding information through the Sugar Support Center and other help features is not difficult, but most business owners lack time to train themselves in coding. If you're a small business owner with no previous experience with coding, it's probably not worth the investment.

Support

Close CRM offers email support Monday through Friday, 9 am - 7 pm. The speed of response depends on your subscription tier. The most expensive plan has a response time of up to 6 hours and may include such extra services as a screen share support, service-level agreement, and a dedicated account manager. There is also an extensive online knowledge base.
SugarCRM recommends contacting your SugarCRM reseller partner for support requests. Other support channels include webinars, online training, technical documentation, product guides, and the SugarCRM community. There's also Sugar University which provides training courses. You can also hire specialized SugarCRM consultants. The consultants are known for their high-quality training and cover CRM implementation, technical expertise, and how to get the most out of the product. SugarCRM consultants will help you achieve your goals, whether you need technical support for a complex problem or support with updates.

Who is it for?

Close CRM is designed for small to midsize businesses looking to improve their customer relationships and improve sales performance. If you're looking for a combination of telephony, marketing automation, and reporting tools, Close CRM is worth considering. If you're unsure whether this software fits your requirements, a 14-day free trial is available.
SugarCRM is the industry leader in open source CRM, with nearly 50,000 organizations using it for sales and marketing. The service has been downloaded over seven million times and is available in nine languages. One of the most desirable features is the ability to personalize the product. SugarCRM is an open-source platform, which means you can customize it to provide you with the most relevant data and information for your company. SugarCRM is better suited for enterprise-level companies with a development team since many of the customizations require technical expertise.

Ease of Use

4.6
3.6

Support

4.6
3.7

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

no
yes

Task Management

yes
yes

Social Integration

no
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison