Overview

What's better than closing a deal with a customer? Closing more deals! Close CRM is loaded with tools to speed up your sales cycle, such as a speed dialer, email automation, and embedded communication for phone and SMS. These tools will improve your speed to lead, a proven strategy for converting more customers. Close CRM also keeps the interface simple by focusing on just one thing--sales.
Vtiger is a customer relationship management system that helps businesses streamline operations on a single platform. This CRM assists with project management, automated tasks, record keeping, and general business processes. It's a central location where you and your team can collaborate, work, and track performance. Vtiger is a good all-in-one CRM solution for small businesses because it comes with a wide range of resources that can appeal to many customers. However, its user interface is somewhat unique and could present a steep learning curve for new users.

Ease of use

From a single dashboard, you can manage leads and interact with customers. From within the client record, you can make calls, email, add notes and tasks, and change your lead status. Close CRM also lets you automate email campaigns, and track the opens, click rates, and other KPIs. If you make a mistake, the system offers an undo button. Close also makes long lists of sales calls a breeze with built-in VoIP telephony to 200 countries. You can record conversations and develop an effective calling strategy based on successful conversations. You can even redirect calls to another sales rep. SMS messaging is another tool you get with Close CRM. You can send bulk messages to notify clients about special offers and new products. In addition to making communication easy, the interface itself is easy to navigate. Close CRM keeps the UI simple by focusing only on sales tools and communication. Close CRM makes paying easy too. You can drop out of your plan at any month. They will keep your data for a prescribed time, so it's there waiting if you decide to come back to the platform. Alternatively, subscribe to an annual contract, and you'll receive a 15% discount.
Vtiger's usability is a bit of a mixed bag. Some features are very straightforward, while others are confusing or complex. Overall, the system suffers under the weight of too many tools and features. The UI tries to handle this with a nested interface; however, you may end up forgetting the hidden features exist. Take contacts, for example. In Vtiger, adding new contacts is a breeze: with only a few clicks, you can add someone to your CRM, complete with email, phone number, and name. Importing contacts, on the other hand, is not that easy. And let's face it, you are more likely to import your contacts than manually entering the details.

Support

Close CRM offers email support Monday through Friday, 9 am - 7 pm. The speed of response depends on your subscription tier. The most expensive plan has a response time of up to 6 hours and may include such extra services as a screen share support, service-level agreement, and a dedicated account manager. There is also an extensive online knowledge base.
Vtiger offers several free support resources. You can find extensive technical documentation online. There is also 24/7 email and chat support, though they are a little slow to respond. There is phone support for technical issues. If you’re in need of more personalized assistance on using the platform, you can hire one of Vtiger’s CRM experts through their kickstart program.

Who is it for?

Close CRM is designed for small to midsize businesses looking to improve their customer relationships and improve sales performance. If you're looking for a combination of telephony, marketing automation, and reporting tools, Close CRM is worth considering. If you're unsure whether this software fits your requirements, a 14-day free trial is available.
Over 300,000 companies around the world use Vtiger CRM. The business takes pride in its ability to adapt to the needs of every industry, from freelancers to large enterprises.

Ease of Use

4.6
4.2

Support

4.6
4.3

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
yes

Contact Management

yes
yes

Molile Access

no
yes

Task Management

yes
yes

Social Integration

no
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison