Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
1CRM offers affordable, feature-rich plans. Even the basic startup plan comes with advanced features, such as custom reporting, workflow automation, and lead management. The main advantage of purchasing a higher subscription tier is it removes data caps, giving you unlimited leads, contacts, accounts, and user seats. There are features for sales, marketing, customer service, plus order management and project management. 1CRM is an end-to-end platform for the entire customer lifecycle.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
Flexibility and customization are one of 1CRM's greatest selling points. You can customize the menu system, create unlimited custom fields, change the screen layouts, filter list views, create custom reports, and build your own dashboard. It takes a little time to set up, given all the room for adjustments. However, this translates to ease of use thereafter since the system is tailored to your business needs.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
1CRM offers sales force automation, opportunity tracking, sales forecasting, calendar management, graphical dashboards, reporting, and email integration. It integrates with third-party applications such as Google Apps and Outlook. The QuickBooks Finance add-on module allows companies to gain a full view of their financial picture. Pricing is per user per month and is based on a number of accounts, targets, and leads. Support is available through online forums, videos, phone, and email.

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
Small/Medium business owners looking for a complete and cost-effective CRM solution they can customize to fit the unique needs of their business.

Ease of Use

3.7

Support

3.5

API Access

yes

Free Trial

yes

Free Version

no

Contact Management

yes

Molile Access

yes

Task Management

yes

Social Integration

yes

Email Marketing

yes

Analytics & Dashboard

yes

Lead Management

yes

Marketing Automation

yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison

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