Overview

Pipedrive is one of the most affordable and user-friendly CRMs available. It was designed by sales reps for sales reps and includes a full suite of sales tools to help you close deals faster. The user-friendly Kanban-style interface lets you view your sales performance at a glance. It also provides an AI assistant to keep users on task and ensure no client or deal slips through the cracks.
amoCRM is developed for small businesses with small sales teams. The CRM distinguishes itself by placing communications at the center of its services. If your sales process is text-heavy, amo may be the sophisticated CRM solution you need. While many CRMs ignore SMS, amoCRM integrates with WhatsApp, Facebook Messenger, Viber, Telegram, WeChat, and other platforms.Text-based advertising and mass SMS messages are also supported. Traditional CRM capabilities, such as lead nurturing, task assignment, sales automation, and campaign management, are also available.

Ease of use

Pipedrive's ease of use sets it apart from other CRM systems. The intuitive interface requires little to no training to navigate. If you do get lost, Pipedrive's AI assistant is there to guide you through the platform. The dashboard gives you a visual overview of your sales data, divided into categories such as products, services, and sales reps. You can design your pipelines using drag and drop tools and watch your sales cycle in real-time. It also provides an AI assistant that sifts company data and guides the sales team to their next best step.
The CRM features a clean and modern user interface that users easily adapt to. It's as simple as synchronizing your email and chat accounts to get started. The contacts will then be imported into amoCRM, and customer profiles will be created. Lead information is extracted from the communications themselves, eliminating the need for human input. You may also link with a large number of applications and extract data from them into the CRM record. The dashboards are entirely customizable, with hundreds of widgets to meet the demands of your organization. To acquire the information you need, choose from dozens of themes or design your own widget. You can sync CRM data and data from third-party apps into the widgets, allowing each tool to "talk" to each other.

Support

All plans offer 24/7 email and chat support. In addition, Pipedrive provides you with an online knowledge base containing FAQs and informative articles. If you are looking for training videos and tutorials, look to the online Pipedrive Academy. Then there's the Pipedrive community which offers advice from experienced users. Phone support is only available for Enterprise subscriptions.
The firm provides client service by email and social media messaging 24/7. There is also a blog that is continuously updated with ideas on how to enhance sales efficiency, a number of training videos on how to use the product successfully, and a knowledge base where users can discover solutions to frequently asked questions. amoCRM's developers understand the importance of dependable service delivery, thus their skilled tech team is always ready to assist clients with their questions and issues. You may reach out to the support team at any time by phone, live chat, email, or tickets.

Who is it for?

Thanks to the affordable price tag and easy onboarding, thousands of small organizations and freelancers use Pipedrive CRM. It is also well-suited to larger companies that are focused on sales. Any business that wants to manage leads and speed up its sales cycle can benefit from Pipedrive CRM. However, if you're looking for a more comprehensive tool that includes marketing and service departments, Pipedrive is probably not the CRM for you.
It's ideal for both B2C and B2B company types, and it may help you convert first-time contacts into leads and keep your database structured so you can make smarter sales decisions. The program also records your performance and allows you to see your sales success at a glance. amoCRM is ideal for a tech-savvy team that has prior expertise with CRM software. If your seasoned sales staff is searching for a solution that can help them save time on mundane duties and activities while enabling them to focus on what is truly essential, this program will not disappoint.

Ease of Use

3.7
4.4

Support

3.5
4.4

API Access

yes
yes

Free Trial

yes
yes

Free Version

no
no

Contact Management

yes
yes

Molile Access

yes
yes

Task Management

yes
yes

Social Integration

yes
yes

Email Marketing

yes
yes

Analytics & Dashboard

yes
yes

Lead Management

yes
yes

Marketing Automation

yes
yes

Already made a decision about the best CRM for your business?

To conclude, both solutions are worth your attention for boosting the business processes and enhancing the team performance.

Brief Comparison